Meeting Our Customers Across the Middle East, Africa and Asia

A roll of thermal paper is easier to talk about when it is on the table. During a customer visit, our sales team can compare it with the roll already in use, check the core and see how the cartons are packed. Those details often make the next conversation about samples or an order much easier.

OceanLink Paper supplies thermal paper rolls, jumbo thermal rolls, labels and carbonless paper to customers in countries across the Middle East, Africa and Asia. Our sales team travels to meet customers in these markets, share product information and hear how the paper performs in day-to-day use. We have received positive feedback from customers across these regions, and we are just as grateful when they tell us what could work better.

What we bring to a customer visit

For a distributor buying finished thermal paper rolls, the printer model or an existing roll is a good starting point. We can compare the paper width, outside diameter and core size before discussing samples. It is also a chance to go over carton quantities and labeling with the people who receive and sell the stock.

A converter buying jumbo thermal rolls has a different set of questions. There, it helps to start with the slitter: what roll width and core it accepts, which paper grade the converter is using, and what finished sizes it needs to produce. With that information, we can explain which options make sense for a trial.

What we bring back

We pass customers’ suggestions back to the people who can act on them. Sometimes it is a request for a clearer carton label; sometimes the purchasing team needs a more detailed specification to compare samples. Knowing who uses the information, and where they get stuck, helps us make the next round of samples or order discussions more useful.

Thank you to the customers who make time to meet with us and speak openly about what works for them. If you are reviewing a thermal paper supply or planning a trial, contact our sales team with your current roll size, printer or slitter model, and destination market. A photo of the roll or its carton label is a useful starting point, too.